Veterans Services Ambassador

Department: Transitional Housing Reports to: Program Manager ll FLSA Status: Full-time, Non-Exempt Job Summary: The Veterans Service Ambassador (VSA) – Office Staff is responsible for providing frontline support, customer service, and administrative assistance to veterans accessing agency services. This role ensures a welcoming and professional environment while supporting daily program operations, coordinating communication, maintaining documentation, and assisting staff and residents as needed. The VSA helps promote a safe, organized, and supportive atmosphere aligned with the agency’s mission to serve veterans. Essential Duties and Responsibilities Front Desk & Customer Service • Greet veterans, visitors, and service providers in a courteous and professional manner. • Maintain cleanliness of facility and office space throughout shift. • Maintain visitor logs, sign-in sheets, and ensure proper check-in procedures. Screen residents’ badges. • Answer phones, respond to inquiries, and direct calls to appropriate staff. • Provide general information about programs, resources, and upcoming activities. Administrative & Office Support • Distribute mail, messages, and notices to residents and staff. • Monitor Security cameras, assist security with on-site crisis, ensure security is completing security logs, and debrief with on-site security. Program & Resident Support • Provide support to residents by offering guidance on program rules and expectations. • Assist in coordinating resource distribution by providing essential items (hygiene items, laundry soap etc.). • Remain available to assist clients with questions and requests. Crisis intervention with clients as necessary. Provide orientation of new clients to the requirements of the campus and the program. (During Intake Only) • Help monitor common areas to ensure a clean, safe, and organized environment by conducting weekly walk-through. • Provide support during emergencies or incidents following agency protocols. • Assist with dining hall coverage during breakfast, lunch, and dinner. • Assist with bed rolls for new intakes. • Assist onsite cleaning vendor with identifying what rooms need cleaning. • Provide end of shift pass down (swing shift). • Perform monthly room inspections for various programs. Safety & Compliance • Monitor resident movement and ensure adherence to program policies. • Report concerns, incidents, or safety issues with supervisory staff immediately. • Assist with incident report documentation when needed. • Help maintain secure control of keys, confidential documents, and equipment. • Oversee facility ensuring that safety precautions are always observed; conduct facility security check regularly during assigned shifts. Submit maintenance requests to supervisor. • Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the campus. Team & Agency Support • Participate in staff meetings, training, and agency events as required. • Support administrative tasks during special events such as food drives, outreach events, community meetings, etc. • Collaborate with staff across departments to ensure consistent service delivery. • Performs other duties as assigned by the manager/supervisor.