Automation Builder

TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges. About the Role • Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools. • Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management. • Translate product specifications and customer requirements into practical, working automation solutions. • Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. • Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps. • Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams. • Contribute to knowledge base content and best practice documentation. • Support implementation and customer success teams with template-related questions and guidance. • Perform thorough testing and quality assurance before template releases. • Maintain and enhance existing templates based on platform updates and evolving best practices. • Troubleshoot and resolve issues reported by customers or internal stakeholders. • Communicate with colleagues, management, and clients in a professional and courteous manner. • Conform with and abide by all company regulations, policies, and procedures. About You • Solution builder: You enjoy designing practical automations that solve real operational challenges. • Systems thinker: You naturally consider inputs, outputs, dependencies, and edge cases. • Detail-oriented: You take pride in clean configurations, thorough testing, and accurate documentation. • Customer-focused: You design with empathy for the end-user and administrator experience. • Self-directed learner: You quickly adapt to new platform capabilities and technologies. • Collaborative partner: You work effectively across Product, Engineering, Services, and Customer Success. • Iterative mindset: You value MVP-style delivery and continuous improvement. About Your Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. • 2+ years of experience in IT, IT service management, or a related technical role. • Hands-on experience with no-code/low-code automation or integration platforms. • Scripting experience with PowerShell, JavaScript, or similar languages. • Highly preferred: • Experience with TeamDynamix iPaaS and/or Conversational AI products • Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear • Service desk, systems administration, or frontline IT experience • Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.) • Exposure to higher education or enterprise IT environments • Preferred certifications: ITIL Foundation, HDI, or related industry certification Essential Skills • Understanding of REST APIs, data structures, and core programming concepts • Baseline understanding of AI capabilities, strengths, and limitations • Strong grasp of IT service management concepts and workflows • Ability to translate business requirements into technical solutions • Excellent documentation and technical writing skills • Strong attention to detail and commitment to quality • Troubleshooting and problem-solving abilities • Clear, structured communication skills • Customer empathy and end-user focus • Preference for iterative, MVP-style solution development What We Offer • Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback. • Backed by two private equity firms that invest in high-growth private companies across North America.