Launch Manager

Location: Mountain View, CA Employment Type: FullTime Department: Operations Compensation: $80K – $120K • Offers Equity About the Role The Launch Manager will play a critical role in delivering a seamless Scribe implementation experience for our healthcare customers. Partnering with cross-functional teams and customer stakeholders, you will lead implementation projects, manage timelines, and drive the successful deployment of our AI medical scribe product. This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 30% travel for on-site client engagement. What You'll Do • Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met. • Develop and maintain detailed project plans, status updates, and risk mitigation strategies. • Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs. • Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process. • Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively. • Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments. • Deliver customized training sessions for end-users, ensuring early adoption of Scribe. • Gather feedback during the implementation phase to identify areas for process improvement. • Work closely with the product team to share insights for future product enhancements. • Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams. • Create and maintain implementation documentation, best practices, and process improvements. • Collaborate with Product and Engineering teams to resolve technical issues during implementation. • Drive continuous improvement of implementation processes based on metrics and feedback. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Mentor junior team members and facilitate knowledge sharing across the organization. What You Have • Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field • 3-5+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. • Strong understanding of healthcare workflows and EHR systems. • Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively. • Technical proficiency, including experience with data analysis and API integrations. • Excellent written and verbal communication skills. • Experience managing internal and external stakeholders and the ability to influence without authority. • Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company. • Proactive mindset with a focus on driving results and resolving issues without unnecessary delays. • Familiarity with AI-driven solutions or medical documentation workflows is a strong plus. • Proficiency in Retool or SQL is a plus. • PMP or other project management certifications are a plus. • Experience in prompt engineering is a bonus. • Ability to travel up to 30% for on-site client engagement.