Microsoft Dynamics 365 Business Central Manager

Salary: $90,000.00 - $200,000.00 Salary Position Type: Full Time / Experienced Level Remote: Optional Work from Home Category: Advisory - Digital Services Description We are seeking a highly experienced Microsoft Dynamics 365 Business Central Manager to join our Digital Services team. The ideal candidate will have 5 to 7 years of proven experience managing, implementing and supporting Microsoft Dynamics 365 Business Central solutions and teams. This hands-on role requires deep Business Central functional expertise, technical understanding of BC and complementary Microsoft 365 applications, resource management, excellent communication skills, and a passion for delivering solutions that drive business value. The candidate will be known for implementing scalable Business Central solutions within scope, timeline, and budget. Key Responsibilities: • Serve as the delivery lead during projects, including requirements gathering, testing, deployment, and support ensuring high levels of customer satisfaction. • Analyze client business processes and recommend best practices to optimize workflows within Business Central. • Design and document functional specifications for customizations and integrations. • Customize and configure the system to meet client-specific business requirements. • Work with technical teams to design and implement integrations with third-party systems and applications. • Develop or oversee the creation of reports, dashboards, and other analytics tools (e.g., Power BI) within Business Central. • Conduct client-facing workshops, training sessions, user acceptance testing support, and demonstrations for stakeholders and end users. • Provide post-implementation support to address user issues and optimize system performance. • Act as an escalation point for complex issues. • Lead and mentor staff consultants, ensuring project timelines and deliverables are met. • Conduct periodic performance reviews. • Collaborate with cross-functional teams, including developers, project managers, and client stakeholders, to deliver successful implementations. • Consult with clients on Microsoft mid-market technologies by investigating their business needs and discussing new opportunities. • Engage with account managers and clients during the pre-sales cycle to collect necessary information to draft project plans and statements of work. Qualifications • 5 to 7 years of hands-on experience implementing and supporting D365 Business Central. • Proven track record of implementing multiple end-to-end Business Central solutions. • Ability to effectively manage multiple clients, projects, and deliverables in a fast-paced environment. • Strong knowledge of Business Central modules, financial management, inventory and warehouse management, manufacturing, purchasing, and reporting features. • Strong knowledge of Business Central ISVs, extensions, AL programming, and integration tools (e.g., Dataverse, APIs, etc.). • Familiarity with Microsoft Power Platform (e.g., Power BI, Power Apps, Power Automate, Fabric). • Familiarity with Azure services, Microsoft 365, and other complementary Microsoft technologies. • Ability to define, create and complete project deliverables with minimal guidance. • Excellent problem-solving, analytical, and critical thinking skills. • Strong written and verbal communication abilities, with experience presenting to executive level stakeholders. • Ability to effectively lead and coach project teams. • Education & Certifications: • Degree in Accounting, Computer Science or Business Administration • Microsoft Dynamics 365 Business Central certifications are strongly preferred. • Additional certifications in related Microsoft technologies are a plus.